[Saibokbuy]

did you send a complaint to the seller via paypal? you will have to transform your complaint into a dispute if it is not already done, Paypal will ask you to return the item and provide a tracking number

So if I transform, will it need the reason for dispute? How to deal with that?

You've already opened a dispute through PayPal's Resolution Centre, hence the seller will be contacted and (If they respond) they'll try and resolve the matter.

If an agreement cannot be reached, you'd escalate the dispute to a claim - that's when PayPal takes over and decides the outcome.

Mothered, do you have any idea what supporting evidence I can make to make my claim more convincing to Paypal?