[ayrotakesws]

Okay, so i should go ahead and contact them right now?

Although It's good practice to wait after the 14 days have elapsed, It won't do any harm to simply ask where your claim stands.

Update: Called them, somehow my parcel was LIT,they said i'd get a refund tomorrow (supposedly today). I still didn't get a refund, called up again, they said they escelated it due to item value (£300). Didn't expect so. They said that i should receieve a refund tomorrow AGAIN, will update you on what happens. This is summarised btw, lots more happened