Hilfiger help

ayrotakesws · 10-13-2022, 07:54 PM

(10-09-2022, 03:37 PM)mothered Wrote:
(10-09-2022, 12:46 PM)ayrotakesws Wrote: Okay, so i should go ahead and contact them right now?
Although It's good practice to wait after the 14 days have elapsed, It won't do any harm to simply ask where your claim stands.

Update: Called them, somehow my parcel was LIT,they said i'd get a refund tomorrow (supposedly today). I still didn't get a refund, called up again, they said they escelated it due to item value (£300). Didn't expect so. They said that i should receieve a refund tomorrow AGAIN, will update you on what happens. This is summarised btw, lots more happened

mothered · 10-14-2022, 01:28 AM

(10-13-2022, 07:54 PM)ayrotakesws Wrote: Update: Called them, somehow my parcel was LIT,they said i'd get a refund tomorrow (supposedly today). I still didn't get a refund, called up again, they said they escelated it due to item value (£300). Didn't expect so. They said that i should receieve a refund tomorrow AGAIN, will update you on what happens. This is summarised btw, lots more happened

I don't see the point of an escalation when the refund has been approved.

At any rate, we'll see how things develop tomorrow.

ayrotakesws · 10-14-2022, 05:28 PM

(10-14-2022, 01:28 AM)mothered Wrote:
(10-13-2022, 07:54 PM)ayrotakesws Wrote: Update: Called them, somehow my parcel was LIT,they said i'd get a refund tomorrow (supposedly today). I still didn't get a refund, called up again, they said they escelated it due to item value (£300). Didn't expect so. They said that i should receieve a refund tomorrow AGAIN, will update you on what happens. This is summarised btw, lots more happened
I don't see the point of an escalation when the refund has been approved.

At any rate, we'll see how things develop tomorrow.

Guess what LOL.

Code:
We are sorry for the inconvenience in return process, I would be happy to help.

We would like to inform you that we checked with the carrier website, and confirmed that your return tracking link is not updated from Aug 29th; therefore, we started a parcel investigation for you, please note that it may take up to 6 working days.

We appreciate your patience in this matter.

They basically lied to me. Crazy.

mothered · 10-15-2022, 12:50 AM

(10-14-2022, 05:28 PM)ayrotakesws Wrote:
(10-14-2022, 01:28 AM)mothered Wrote:
(10-13-2022, 07:54 PM)ayrotakesws Wrote: Update: Called them, somehow my parcel was LIT,they said i'd get a refund tomorrow (supposedly today). I still didn't get a refund, called up again, they said they escelated it due to item value (£300). Didn't expect so. They said that i should receieve a refund tomorrow AGAIN, will update you on what happens. This is summarised btw, lots more happened
I don't see the point of an escalation when the refund has been approved.

At any rate, we'll see how things develop tomorrow.

Guess what LOL.

Code:
We are sorry for the inconvenience in return process, I would be happy to help. We would like to inform you that we checked with the carrier website, and confirmed that your return tracking link is not updated from Aug 29th; therefore, we started a parcel investigation for you, please note that it may take up to 6 working days. We appreciate your patience in this matter.

They basically lied to me. Crazy.

They've clearly mismanaged your claim.

Unfortunately, It'll take another week before receiving a reply.

ayrotakesws · 10-15-2022, 12:42 PM

(10-15-2022, 12:50 AM)mothered Wrote:
(10-14-2022, 05:28 PM)ayrotakesws Wrote:
(10-14-2022, 01:28 AM)mothered Wrote: I don't see the point of an escalation when the refund has been approved.

At any rate, we'll see how things develop tomorrow.

Guess what LOL.

Code:
We are sorry for the inconvenience in return process, I would be happy to help. We would like to inform you that we checked with the carrier website, and confirmed that your return tracking link is not updated from Aug 29th; therefore, we started a parcel investigation for you, please note that it may take up to 6 working days. We appreciate your patience in this matter.

They basically lied to me. Crazy.
They've clearly mismanaged your claim.

Unfortunately, It'll take another week before receiving a reply.

True, i guess i'll have to wait a week. I'll call every 2 days asking for the status of my refund

mothered · 10-15-2022, 02:49 PM

(10-15-2022, 12:42 PM)ayrotakesws Wrote: I'll call every 2 days asking for the status of my refund

Good move.

It serves as an Indirect reminder to speed things up.

ayrotakesws · 10-21-2022, 07:17 PM

(10-15-2022, 02:49 PM)mothered Wrote:
(10-15-2022, 12:42 PM)ayrotakesws Wrote: I'll call every 2 days asking for the status of my refund
Good move.

It serves as an Indirect reminder to speed things up.

Update: the 6 business days have passed, no email. COntacted them, they said i'll hve to just wait.

mothered · 10-22-2022, 01:41 AM

(10-21-2022, 07:17 PM)ayrotakesws Wrote:
(10-15-2022, 02:49 PM)mothered Wrote:
(10-15-2022, 12:42 PM)ayrotakesws Wrote: I'll call every 2 days asking for the status of my refund
Good move.

It serves as an Indirect reminder to speed things up.

Update: the 6 business days have passed, no email. COntacted them, they said i'll hve to just wait.

Did they give an estimated time of completion?

ayrotakesws · 10-22-2022, 08:23 PM

(10-22-2022, 01:41 AM)mothered Wrote:
(10-21-2022, 07:17 PM)ayrotakesws Wrote:
(10-15-2022, 02:49 PM)mothered Wrote: Good move.

It serves as an Indirect reminder to speed things up.

Update: the 6 business days have passed, no email. COntacted them, they said i'll hve to just wait.
Did they give an estimated time of completion?

No estimate lol

mothered · 10-23-2022, 01:23 AM

(10-22-2022, 08:23 PM)ayrotakesws Wrote:
(10-22-2022, 01:41 AM)mothered Wrote:
(10-21-2022, 07:17 PM)ayrotakesws Wrote: Update: the 6 business days have passed, no email. COntacted them, they said i'll hve to just wait.
Did they give an estimated time of completion?

No estimate lol

Then you'd need to keep contacting them If they fail to reply.

Hilfiger help
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