[mothered]

I phoned up, they were appologetic and said he'd forward it to the security team and would get a response the same day. I did indeed reply citing 'ongoing security concerns'. I got on to live chat and asked what that meant. They said that due to having to many issues with their products it is probably best I use a bricks and mortar store.

A very poor response.

They haven't explained anything pertaining to your Issue. A "security concern" could be a thousand possibilities.