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StockX customer service Is terrible.

They also claim to not honour refunds:

ALL SALES ARE FINAL ONCE THE ITEM IS AUTHENTICATED AND DELIVERED, AND NO REFUND REQUESTS WILL BE HONORED REGARDLESS OF THE CURRENT VALUE OF THE ITEM, UNLESS PROVIDED UNDER THE APPLICABLE LAW.

Source.

I see, thank you. I also forgot these items are sold by people. I will look for another store.