[Jaccmcmcnn]

we base our decision on the tracking.

Tell them to provide you with a copy of their policy that clearly states their comment above.

and marked as delivered in a secure location.

Did they select the secure location?

If so, what deems a secure location?

They keep ignoring me everytime i open a chat regarding the matter.

Im not sure if i should just return it, or a chargeback would be possible like they have asked.

Ive asked them to unblock my account to return it as well, but they also keep ignoring me and telling me that it is under investigation.