[kissedmoon]

I'm attempting to SE an MX mouse. I spoke with them via live chat for a whole hour and they ended up insisting on a letter of denial from the seller despite reminding them it doesn't say so in their T&S and warranty conditions. Today I've received an email with a form to fill in my personal details, POP and letter of denial. I don't have the item I'm SEing, just pictures so I can't get a letter of denial. If anyone has any ideas, let me know. Otherwise, I'm ok with letting this go.

Edit: I'd like to add that I'm using the same email I used to SE another company under Logitech and, if the claim goes through without me having to send back the "broken mouse", same addy.