[AmazonianDNARace]

After yesterday I reached back and they are contradicting themselves and saying there’s no one to escalate to. Meaning that no one will get back to me regarding reaching out to FedEx.

Do you have a record of their conversation below?

After asking to get escalated they offered to have their team reach out to the carrier

Rep after rep they are claiming that with signature, they cannot refund and refuse to escalate.

That's the biggest load of nonsense.

The purpose of an escalation, Is to have the claim reviewed by a senior member In an Impartial/unbiased fashion. There are no specific requirements for which It can/cannot be escalated, hence you can request It based on any grounds you see fit.

"Demand" the escalation - you're well within your rights to do so. Email every department and get In contact by phone, and do not terminate the call until they attend to your needs.

I’m thinking there’s a few ways to go about it.
1. File the PayPal dispute and mention how things aren’t lining up. The issue is this approach is that I don’t want to lose the ability to return my order by getting my account closed, or have the dispute take longer than the return period.
2. Return to Walmart and try to get the bot again with another order.
3. Give up on Walmart altogether, return and try the item at either Best Buy, microcenter, or amazon.

Let's first see what happens with Walmart.

Appreciate you reading through all of that!

You're most welcome.

Unfortunately very frustrating. I’ve kept on them and insisted to be escalated. They said that since I have reached out and they’ve exhausted all options, he’s placed a note on my account and closed the case, saying that no one will respond to this issue further. I’ve kept persisting and now they will not talk about it at all.

@mothered Should I go forward with PayPal dispute or bail?