RE: Walmart DNA Advice? 07-31-2022, 04:18 AM
#34
@mothered
After yesterday I reached back and they are contradicting themselves and saying there’s no one to escalate to. Meaning that no one will get back to me regarding reaching out to FedEx.
Rep after rep they are claiming that with signature, they cannot refund and refuse to escalate. Staying to file a dispute. It’s almost like a script and they stonewall and say to file a dispute.
I’m thinking there’s a few ways to go about it.
1. File the PayPal dispute and mention how things aren’t lining up. The issue is this approach is that I don’t want to lose the ability to return my order by getting my account closed, or have the dispute take longer than the return period.
2. Return to Walmart and try to get the bot again with another order.
3. Give up on Walmart altogether, return and try the item at either Best Buy, microcenter, or amazon.
Thoughts? Appreciate you reading through all of that!
After yesterday I reached back and they are contradicting themselves and saying there’s no one to escalate to. Meaning that no one will get back to me regarding reaching out to FedEx.
Rep after rep they are claiming that with signature, they cannot refund and refuse to escalate. Staying to file a dispute. It’s almost like a script and they stonewall and say to file a dispute.
I’m thinking there’s a few ways to go about it.
1. File the PayPal dispute and mention how things aren’t lining up. The issue is this approach is that I don’t want to lose the ability to return my order by getting my account closed, or have the dispute take longer than the return period.
2. Return to Walmart and try to get the bot again with another order.
3. Give up on Walmart altogether, return and try the item at either Best Buy, microcenter, or amazon.
Thoughts? Appreciate you reading through all of that!


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