[Smate27]

I’m some 40 days into a dispute/investigation with Apple over a watch EB

Ridiculous.

What did their last reply state?

They are still taking this line “ On conclusion of our investigation with the carrier, it has been determined that the delivery was completed successfully to the adrress provided, and the box was not manipulated or damaged while on transit. I am afraid we cannot accept liability for orders that go missing after the delivery has been completed, and for this reason we are unable to investigate this matter any further and you received an email communication for no replacement, no refund.”


I have once again had the claim escalated and am awaiting a phone call (which will likely never come based on past promises)