[syuh]

I've read on another forum that the guy did DNA on apple a couple of days ago and it worked any thought on this?

[mothered]

The DNA may well have succeeded, but Apple predominantly refuses to accept responsibility and asks you to deal directly with the carrier.

[syuh]

The DNA may well have succeeded, but Apple predominantly refuses to accept responsibility and asks you to deal directly with the carrier.

So it's a 50/50..
Would EB work? If claiming the package was intact they can't really blame it on the carrier.
Have you done it in the past? And which method did you use.

[stevenadams2323]

The DNA may well have succeeded, but Apple predominantly refuses to accept responsibility and asks you to deal directly with the carrier.

So it's a 50/50..
Would EB work? If claiming the package was intact they can't really blame it on the carrier.
Have you done it in the past? And which method did you use.

apple have started to catch on abit

[Miksozz]

The DNA may well have succeeded, but Apple predominantly refuses to accept responsibility and asks you to deal directly with the carrier.

So it's a 50/50..
Would EB work? If claiming the package was intact they can't really blame it on the carrier.
Have you done it in the past? And which method did you use.

Eb works as long as you are fine with filing a pr.

[mothered]

So it's a 50/50..

Less than that.

Would EB work?

Apple has been cross-checking weights, so only with lightweight goods that're compatible with the EB/missing Item method.

Have you done it in the past? And which method did you use.

EB/missing Item as per the above methodology.

[Smate27]

The DNA may well have succeeded, but Apple predominantly refuses to accept responsibility and asks you to deal directly with the carrier.

So it's a 50/50..
Would EB work? If claiming the package was intact they can't really blame it on the carrier.
Have you done it in the past? And which method did you use.

Eb works as long as you are fine with filing a pr.

I’m some 40 days into a dispute/investigation with Apple over a watch EB ….Filing a police report does not guarantee success at all now.

[mothered]

I’m some 40 days into a dispute/investigation with Apple over a watch EB

Ridiculous.

What did their last reply state?

[Smate27]

I’m some 40 days into a dispute/investigation with Apple over a watch EB

Ridiculous.

What did their last reply state?

They are still taking this line “ On conclusion of our investigation with the carrier, it has been determined that the delivery was completed successfully to the adrress provided, and the box was not manipulated or damaged while on transit. I am afraid we cannot accept liability for orders that go missing after the delivery has been completed, and for this reason we are unable to investigate this matter any further and you received an email communication for no replacement, no refund.”


I have once again had the claim escalated and am awaiting a phone call (which will likely never come based on past promises)

[mothered]

the box was not manipulated or damaged while on transit.

Since they're so certain It wasn't tampered with In transit, tell them to provide photographic evidence of the package condition at the time It was delivered to your address.

The photos must clearly show every angle of the package.