[Sutfnabor]

Tell them to provide you the Item description and every associated detail - where applicable, serial number, SKU number, etc.

This will confirm precisely which Item they have on hand.

I have requested details/photos of the item they received, however they keep sending me the usual ofm emails that are written beforehand, completely ignoring my requests.

Request to forward the matter to senior management.

This I have done as well, the customer service representatives tell me they send emails to the specialists so they can get in touch with me but this never happens.


I have publicly posted on one of Amazon's social media platforms, they redirected me to a unique customer service page where I filled in some information. According to what they said I should be getting a response within a few days, I will keep this thread updated if that happens.