[Malfonce]

they haven’t replied. I don’t think they are checking or doing anything with Ervi . Just because order is of £450 they are scaring me like this . Can you please tell what exactly I should write to them so that they process my refund immediately. Thank you .

Don't wait for their reply.

Keep contacting them asking where your claim stands. The next course of action, will be based on their response.

I did contact them . BTW the subject of the email is ‘Feelunique order delivered not received claim’ . This what the supervisor wrote in the subject of email .