[mothered]

They also mentioned that once they got the package in their warehouse they will move on with with the complaint. Are they finally going to refund me?

They require the return to move forward with the claim's assessment - It's part of their process.

Barring any unforeseen circumstances, the refund will be generated.

How can I sell it when I only have watch without even a loop?

Purchase It.

You'll still be making a considerable profit.