[Miki100]

For future reference, when asked If there were signs of damage, say that you didn't notice but will check and get back to them.

In the event the claim Is declined for other reasons, the damaged box serves as a backup.

Thats great idea. Will do that but in this situation they wanted clear answer by email and I feel like rep would be more suspicious if I said that I need to check it and get back to them. But I understand how this method might be a plan B.