[Specialbrewmike]

UK and no all they said was its a team dedicated to deal with queries related to repairs

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Good chance you’re burned but take the call anyway because if you don’t you’d never know how to SE your way out next time. This is how you gather intel and figure out why they cancelled

Once you get the info you’re seeking hang up

The package weight was well within then genuine weight, and i put a few tears etc in parcel.... what could be the problem?