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Hi everybody

I just wanted to share my recent experience with a failed se with Logitech.
I recently pulled out a good keyboard from them, after a very lengthy process with the Sn method and corrupted files.

Because I wanted to try how "easy" they were, I decided then to start a new SE with another item and SN method but without sending any corrupt file this time.
They asked me for a POP and a picture with Sn and my case number.

In the other case I just provided a fake POP so I just did the same here, without sending any corrupted file, while for the Sn and case number I photoshopped a picture that wasn't too badly made.
After I sent the requested documents I noticed that the rep turned very bad in his answers, and wasn't as good as he was before. Moreover I had to prompt them to have answers about my case, because they were replaying after many days.
At the end I got told that they could not verify my POP and they had to close the case with no other option available for me.

I don't know why they checked the POP this time and they didn't the other time, the only explenation I gave to myself is that the photoshopped SN wasn't too great and must have been noted.

Anyway, I hope you will have more luck!

i've been se'ing logitech regularly and here are my biggest takeaways:

- DNA works best, sometimes EB works but try sticking to DNA (especially on mice/keyboards/mics/headsets)
- Female replresentatives nearly always work while i havent had success with a single male one
- Chat is the best way to do it just make sure you use diff adresses and dif ips every time
- Always have a photo of the mouse and S/N, POP is rarley neccesary but the photos are the one thing that id say they absolutley require
- Make sure they know its urgent, there is no need for a sob story but every time I said i needed it ASAP the SE went by a lot faster.

Let me know if you need any more help or examples