Dell Monitor SN Replacement 06-05-2022, 05:31 PM
#1
I have opened an advanced replacement with Dell after routine photoshopping/phone call with CS. I now have to decide whether to inform CS of the faulty item disposal before or after shipping of the replacement.
If I attempt it before shipping, there is a chance that the replacement is cancelled as a matter of policy before the ship date. Alternatively, I can wait for shipping and/or collection of the replacement, then appeal to support with the leverage of the replacement in hand.
Currently, I intend to wait for the replacement to ship/arrive because I suspect that support won't be inclined to allow an $800 dollar replacement to ship without a return, regardless of the reasoning. I have also seen similar Dell monitor SEs succeed this way.
I would appreciate opinions from anyone experienced with this type of process.
If I attempt it before shipping, there is a chance that the replacement is cancelled as a matter of policy before the ship date. Alternatively, I can wait for shipping and/or collection of the replacement, then appeal to support with the leverage of the replacement in hand.
Currently, I intend to wait for the replacement to ship/arrive because I suspect that support won't be inclined to allow an $800 dollar replacement to ship without a return, regardless of the reasoning. I have also seen similar Dell monitor SEs succeed this way.
I would appreciate opinions from anyone experienced with this type of process.
(This post was last modified: 06-05-2022, 05:32 PM by xdbvu9eg.)

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