[Nevernowhy]

They wanted a photo of the shipping label on the box? I'm assuming you swapped the boxes.
Also curious to know the approximate price of the cheaper item

Cheaper item was $22. One other thing to note about this particular headphone is the overall weight is 1.9lb (entire packaging including carrying case). while the substitute was 9oz which does not come with a case. If I had to redo it I would buy something of similar weight. I got lucky here.

Very interesting, how long did you wait after sending the pictures to call them again?

10mins. Or you can wait up to 3 days for an email confirmation. Calling is faster.