[mothered]

they just dropped it off and i  got a notification, I actually purchased something else and they sent a photo of it arriving but that was a different package, this one had no photo.

Under the circumstances, they've basically DNA'd themselves.

he asked for my address, i gave it. He said that he checked with the carrier and it has been written as delivered and they can start an investigation and offer a replacement

^ This suggests that a replacement will be Issued, If the Investigation Is finalized In your favor.