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+--- Thread: NEED URGENT AMAZON HELP (/Thread-NEED-URGENT-AMAZON-HELP)
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NEED URGENT AMAZON HELP - fire - 05-08-2022
currently in live chat with an amazon associate for a simple SE ( 50 dollar glvoes, very light and small)
I'm doing a DNA and said it wasnte delivered even thought it has been, he said that he checked with carrier and everything checks out, he said hes going to lead an investigation but send me a replacement.
What should I DO? Is the investigation ok or should i just say my roomate found it or something
RE: NEED URGENT AMAZON HELP - fasho1212 - 05-08-2022
(05-08-2022, 07:00 PM)vrag Wrote: currently in live chat with an amazon associate for a simple SE ( 50 dollar glvoes, very light and small)
I'm doing a DNA and said it wasnte delivered even thought it has been, he said that he checked with carrier and everything checks out, he said hes going to lead an investigation but send me a replacement.
What should I DO? Is the investigation ok or should i just say my roomate found it or something
perfectly fine, same thing happened with the majority of people here. they most likely want you to call them back within 3 business days and they will refund you. its a normal process and does not mean your se is failing
RE: NEED URGENT AMAZON HELP - Amado - 05-08-2022
if they do send a replacement send the item back for a refund
RE: NEED URGENT AMAZON HELP - fire - 05-08-2022
(05-08-2022, 07:05 PM)fasho1212 Wrote:(05-08-2022, 07:00 PM)vrag Wrote: currently in live chat with an amazon associate for a simple SE ( 50 dollar glvoes, very light and small)
I'm doing a DNA and said it wasnte delivered even thought it has been, he said that he checked with carrier and everything checks out, he said hes going to lead an investigation but send me a replacement.
What should I DO? Is the investigation ok or should i just say my roomate found it or something
perfectly fine, same thing happened with the majority of people here. they most likely want you to call them back within 3 business days and they will refund you. its a normal process and does not mean your se is failing
im ok with having a replacement sent instead of a refund, im more concerned about the investigation part. does that mean anything?
RE: NEED URGENT AMAZON HELP - Leonidas76 - 05-08-2022
Its a normal part of the company process to start an investigation with the carrier in case of a DNA. Don't worry about it, the investigation usually turns out into nothing
RE: NEED URGENT AMAZON HELP - Averie - 05-08-2022
Is it sold & shipped from Amazon? Never had an investigation for items that small
RE: NEED URGENT AMAZON HELP - mothered - 05-09-2022
Quote:I'm doing a DNAWhat type of verification was required on delivery?
Quote:he said that he checked with carrier and everything checks outWhat was their exact response?
Quote:What should I DO? Is the investigation okThere's no cause for concern.
An Investigation Is simply part of company protocol to move forward with the claim.
RE: NEED URGENT AMAZON HELP - Defeat - 05-09-2022
Has your account been flagged? If not, I wouldn't worry about this.
RE: NEED URGENT AMAZON HELP - fire - 05-09-2022
(05-08-2022, 11:17 PM)Averie Wrote: Is it sold & shipped from Amazon? Never had an investigation for items that small
yep, all by amazon
(05-09-2022, 03:43 AM)mothered Wrote: I'm doing a DNA
Quote:What type of verification was required on delivery?
none, they just dropped it off and i got a notification, I actually purchased something else and they sent a photo of it arriving but that was a different package, this one had no photo.
Quote:he said that he checked with carrier and everything checks outWhat was their exact response?
he asked for my address, i gave it. He said that he checked with the carrier and it has been written as delivered and they can start an investigation and offer a replacement
(05-09-2022, 06:14 AM)Canadian Moose Wrote: Has your account been flagged? If not, I wouldn't worry about this.Nope, my account has tens of legit purchases and this is the first SE.
RE: NEED URGENT AMAZON HELP - mothered - 05-09-2022
(05-09-2022, 02:07 PM)vrag Wrote: they just dropped it off and i got a notification, I actually purchased something else and they sent a photo of it arriving but that was a different package, this one had no photo.Under the circumstances, they've basically DNA'd themselves.
(05-09-2022, 02:07 PM)vrag Wrote: he asked for my address, i gave it. He said that he checked with the carrier and it has been written as delivered and they can start an investigation and offer a replacement^ This suggests that a replacement will be Issued, If the Investigation Is finalized In your favor.