[azizouma]

I gave up mainly because I sent endless emails to their customer service department and they never even replied to me, and I started to realise that if I wanted to go ahead with the SE then I'd probably need to call them, though I didn't feel confident at the time.

Understood, you did the right thing.

If you're not confident to pursue the SE, It's best to disregard It altogether.

The SE failed.

Hello,



We are contacting you regarding your missing parcel claim, thank you for your patience whilst your claim has been investigated.

Upon reviewing your claim, we do believe the order has been delivered successfully and we will be taking no further action.

If you do wish to take this further, we would advise to contact your payment provider.

Any news on that ?