[kevinadams]

I tried to SE some clothes a couple months ago using DNA on a guest account. I emailed customer services multiple times but nobody answered me, so I just gave up.

May I ask why you didn't pursue It?

I gave up mainly because I sent endless emails to their customer service department and they never even replied to me, and I started to realise that if I wanted to go ahead with the SE then I'd probably need to call them, though I didn't feel confident at the time.

[mothered]

I gave up mainly because I sent endless emails to their customer service department and they never even replied to me, and I started to realise that if I wanted to go ahead with the SE then I'd probably need to call them, though I didn't feel confident at the time.

Understood, you did the right thing.

If you're not confident to pursue the SE, It's best to disregard It altogether.

[A1.lds]

I gave up mainly because I sent endless emails to their customer service department and they never even replied to me, and I started to realise that if I wanted to go ahead with the SE then I'd probably need to call them, though I didn't feel confident at the time.

Understood, you did the right thing.

If you're not confident to pursue the SE, It's best to disregard It altogether.

The SE failed.

Hello,



We are contacting you regarding your missing parcel claim, thank you for your patience whilst your claim has been investigated.

Upon reviewing your claim, we do believe the order has been delivered successfully and we will be taking no further action.

If you do wish to take this further, we would advise to contact your payment provider.

[mothered]

The SE failed.

No It hasn't.

Hello,

We are contacting you regarding your missing parcel claim, thank you for your patience whilst your claim has been investigated.

Upon reviewing your claim, we do believe the order has been delivered successfully and we will be taking no further action.

If you do wish to take this further, we would advise to contact your payment provider.

we do believe the order has been delivered successfully

^ What they "believe" and "what's taken place", are very different from each other.

A very poor response - they haven't elaborated nor justified their decision whatsoever. Ask them to clarify It and provide evidence supporting their claim.

[azizouma]

I gave up mainly because I sent endless emails to their customer service department and they never even replied to me, and I started to realise that if I wanted to go ahead with the SE then I'd probably need to call them, though I didn't feel confident at the time.

Understood, you did the right thing.

If you're not confident to pursue the SE, It's best to disregard It altogether.

The SE failed.

Hello,



We are contacting you regarding your missing parcel claim, thank you for your patience whilst your claim has been investigated.

Upon reviewing your claim, we do believe the order has been delivered successfully and we will be taking no further action.

If you do wish to take this further, we would advise to contact your payment provider.

Any news on that ?