[Nabeshin]

That's a relief! Just placed an order - I'll get it on around May 3 so I will be waiting for the package to come and then I'll make the call.

Is there any sentence I should never say? Or something I should avoid doing while on the phone? Thanks for the help btw. really appreciate that!

Just take the product out of the box yourself and then pretend you're seeing the box for the first time, convince yourself that's how it got to your home and act accordingly, it doesn't get any easier than this... the product was REALLY missing, so just speak to them as if it is so, nothing more