[Amado]

i claimed eb

What's the precise weight of the Item?

and was told nothing leaves the warehouse empty

It doesn't mean It didn't arrive empty - anyone could've stolen It In transit.

and they have started an investigation

Did they provide an estimated date of completion?

it says the weight was 1 kg and they said they will get back to me in 3-5 days but he asked if the box looked opened and i said no