[mothered]

Yes exactly that. I believe they’re  doing this to outdate the return time

I feel like they are trying to push me over the return time too. I have been on live chat for the last hour trying to get them to push for a refund but the agent won't budge, I am going to phone them too, and see what they say.

You using DNA? There very blunt for Apple lol. Crazy when I think about it

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Gonna note for the chargeback - Apple are failing to resolve situation. No descriptions of who it was delivered to is being given, as I live in apartment anyone in building could have taken it.  Picture of delivery doesn’t show anything but a hand, DPD have lost the parcel and failing to comply with me. Apple won’t investigate further.

Be sure to forward the following message from DPD.

How annoying! We are going to help you with this. If you have received the parcel damaged or not at all, it is best to contact the sender * as soon as possible.

The parcel is insured through them for loss or damage. They solve this with you, and we in turn with them!

Also mention that you've been very poorly treated throughout all communications, and neither Apple or DPD are willing to address the claim.

Appreciate you.

You're most welcome.