[Itsit]

Yet again, they're not addressing your concern. Appalling customer service to say the least.

Regardless of what they say, escalate the claim and If need be, re-escalate It and request your concern Is specifically attended to. Also forward every message to DPD.

I’ve been on to them like glue. They are saying DPD have said delivery has been successful and that investigation wouldn’t be concluded without all parties addressed. “Delivery has been successful and delivered to you” again Contact local authorities

I have forwarded to DPD now too stating this is not true and all they reply is to contact sender.
Further contacted DPD and they refuse to answer anything ‘contact sender’

It's turned Into a ridiculous series of events.

Escalate and re-escalate the claim and provide your arguments as previously stated. Otherwise, hit a chargeback. With all the evidence you have on hand, I'm sure they'll see logic.

Is there a chance chargeback won’t work? If so I may just return..