[xoraplag]

They will now always ask for ID + EE if your account is fresh with no orders. Even if you send them the statement and ID they wont refund you.

On what grounds will the refund be declined under the above circumstances?

They know that he wont sue them. All German stores are a pain in the ass and nearly all of them will involve the police. Zalando.de was easy some months ago but they will just ignore you now. Even if you call them. Only way to get them through is by using good accounts. Amazon.de is the same now.

Do you know how it looks at zalando.de when you use the wrong item recieved method?

My plan was to replace a piece of clothing with a fake in a different color and sent it back.
Do they notice that?