[Itsit]

they said carrier has not admitted loss of parcel so they can not provide insurance. They said we have checked all parties and there is no loss so Apple is not able to accept liability for your parcel

If that's the case, why would the carrier reply with the message below, namely: "The parcel Is Insured through them for loss or damage".

Moreover, If there's no loss (as Apple has stated) why would DPD who obviously serviced the delivery, offer to help you for the reason of lost goods? Wouldn't they have said (to begin with) there's no evidence ln support of your claim, and dismissed It thereafter?  Obviously DPD has accepted loss of goods - that's why they're replying and offering to be of help.

We are going to help you with this. If you have received the parcel damaged or not at all, it is best to contact the sender * as soon as possible.

The parcel is insured through them for loss or damage. They solve this with you, and we in turn with them!

Tell Apple to liaise with the carrier directly, address everything I've mentioned above, and sort It out once and for all.

They have said there is no way to escalate this further and the only option is to escalate this with the local authorities