[Usbflasher]

Friends, this is some kind of laugh. The issue price is only 800 euros. My acquaintances worked with larger sums, but Zalando seems to be mocking me.
I did everything as previously discussed. And I was told to wait for an answer to the mail. As a result, no one wrote to me for several days, and when I wrote back, they told me that the decision would not be changed, we apologize for the inconvenience.

That's pathetic.

As per below, you've complied with their request to confirm nonreceipt of goods, yet they've completely Ignored It. Request your claim be re-escalated and reviewed by another team member In a senior level, and also ask them to clarify why they didn't take the signed document Into consideration.

they sent me a letter where I need to send them a completed Legal Statement document and also attach an identity confirmation document. Has anyone experienced such a process?
https://imgbb.com/RpWz43j

They will just ignore him. Zalando.de changed a lot in the last few months. They will now always ask for ID + EE if your account is fresh with no orders. Even if you send them the statement and ID they wont refund you. Even low orders like 500€ wont change anything. Only way to get Zalando.de through is by using good accounts with a few orders. Good times are over.