[mothered]

What about the company? I really don't want to talk by phone call, i will make up excuses to not answer.

In order for your claim to move forward, you must communicate with the company's rep/agent.

Is emailing them an option?

im thinking about telling the company i m trying to SE that i spoke with Delivery company amd they referred me back to them do you think this will work?

If you're thinking about that, you're obviously communicating with the company, so why not deal with them directly there and then?