[BetterThings2]

I have heard the same thing about the one time replacement policy as well.  Not sure how it works with the DNA method, but there's no harm in hinting at that with the reps on the phone and see if they budge.
[/quote]

Just got off the phone with them, tried talking to a  senior advisor, couldn't be transferred because their "notes" told them the Senior Advisors couldn't do anything and were telling me to file a police report in order to move on with the case.

Basically I HAVE to make a police report.
[/quote]
In your case I would proceed with the report. The cops won't do anything, and when you send the report to the company, they should proceed with your aim in a way that should go in your favor. Police Reports are nothing to worry about.