[mothered]

they sended me nonsense mail like "what is the name of your retailer", after i answer, they send another one few days after asking, "what is the adress of retailer" knowing that every single information is already on the invoice i gave them

every single information is already on the invoice i gave them

^ Did you Inform them of that?

im waiting after telling the rep to help me

And what was his response at the time of your conversation?

i write a lot im mad !

Frustration won't help you.

Remain calm and stay focused.