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+--- Thread: Logitech getting on my NERVE, give some advice please ! (/Thread-Logitech-getting-on-my-NERVE-give-some-advice-please)
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Logitech getting on my NERVE, give some advice please ! - Hkz34 - 03-19-2022
Hi, i started to "se" logitech, its more trying that doing it actually, i focus on getting a G923 steering wheel, i contacted the support with serial / invoice / videos with a ticket number they gave me to write on number to proof my ownership, and also in the same videos i had to show them the issue (not working / connecting) and show them the serial number at the back with the paper and ticket number i handwritted near it, 3 whole minutes videos in 1080p, everything is shown, i gave them the invoice, all infos about me, and they sended me nonsense mail like "what is the name of your retailer", after i answer, they send another one few days after asking, "what is the adress of retailer" knowing that every single information is already on the invoice i gave them, then they told me it was not possible to use logitech warranty since i dont give them denial (they never asked before, took them 10 days to tell me no after not asking me the damn thing.. i told them the store was closed i had no way to contact the owner, i dont personnaly know him or where he live, and i mean i cannot contact or find him, logic, they are taking days to answer, i can see the "NO sorry" coming from them without any reason, what can i do ? i dont understand, i could even be a real owner thats how logitech support is going to be with customer ? wtffffffffff what would you do ? im waiting after telling the rep to help me because i had no other choice since the store is closed and i cannot ask denial letter, now i am waiting... thanks and sorry for the bad english, i write a lot im mad !
RE: Logitech getting on my NERVE, give some advice please ! - mothered - 03-19-2022
Quote:they sended me nonsense mail like "what is the name of your retailer", after i answer, they send another one few days after asking, "what is the adress of retailer" knowing that every single information is already on the invoice i gave them
Quote:every single information is already on the invoice i gave them^ Did you Inform them of that?
Quote:im waiting after telling the rep to help meAnd what was his response at the time of your conversation?
Quote:i write a lot im mad !Frustration won't help you.
Remain calm and stay focused.
RE: Logitech getting on my NERVE, give some advice please ! - Hkz34 - 03-19-2022
(03-19-2022, 04:29 AM)mothered Wrote:Quote:they sended me nonsense mail like "what is the name of your retailer", after i answer, they send another one few days after asking, "what is the adress of retailer" knowing that every single information is already on the invoice i gave themQuote:every single information is already on the invoice i gave them^ Did you Inform them of that?
answer : I did, still waiting for answer from them right now
Quote:im waiting after telling the rep to help meAnd what was his response at the time of your conversation?
answer : he still did not answered me, i have now no other way to talk with support if its not by mail, i connected chat live and gave them my ticket number and they told me only the owner of this ticket is able to answer me or take my case to further help, so im stuck with an indian fluffy hair looking B****.
Quote:i write a lot im mad !Frustration won't help you.
Remain calm and stay focused.
answer : True..
How logitech became this bad with support, forums full of legit customer getting fuck*d by support
RE: Logitech getting on my NERVE, give some advice please ! - OneEyedOwlX - 03-19-2022
What's the name of the Supporter? What I can tell you is, that calling is much better and less problematic then chat or opening a support ticket.
RE: Logitech getting on my NERVE, give some advice please ! - Plutomaniac - 03-19-2022
You can try to create a new ticket. Wait a few days and try to reopen.
RE: Logitech getting on my NERVE, give some advice please ! - mothered - 03-20-2022
(03-19-2022, 07:40 PM)Hkz34 Wrote: waiting for answer from them right nowWait for their response.
i connected chat live and gave them my ticket number and they told me only the owner of this ticket is able to answer me or take my case to further help
Please reply the moment It's received.
RE: Logitech getting on my NERVE, give some advice please ! - Hkz34 - 03-20-2022
(03-20-2022, 12:59 AM)mothered Wrote:(03-19-2022, 07:40 PM)Hkz34 Wrote: waiting for answer from them right nowWait for their response.
i connected chat live and gave them my ticket number and they told me only the owner of this ticket is able to answer me or take my case to further help
Please reply the moment It's received.
so they sended me an email and told me to send it first, i told them i am not home and i left it 2 weeks ago at family house far away, since at the first chat he told me i was going to get a replacement sended to me after verification of ownership and everything, so now they ask me to send it back, i told them i would've do it 2 weeks ago if he told me to do so, today i cannot and for weeks i will be working far from it, i think its dead but i still try, should i call them and explain the situation maybe they can get rid of that auto answer "ship us the unit" mail and get me advanced RMA ?
also, i did roast them a bit not going to lie :x i told them that they were trolling me by answering once every 3 day for useless informations
RE: Logitech getting on my NERVE, give some advice please ! - OneEyedOwlX - 03-20-2022
Na it's easier to start with a new ticket
RE: Logitech getting on my NERVE, give some advice please ! - mothered - 03-20-2022
(03-20-2022, 02:51 AM)Hkz34 Wrote: so they sended me an email and told me to send it firstThat's complete nonsense and totally unacceptable.
so now they ask me to send it back
As per below, you've complied with their request which supports the finalization of your claim.
Quote: i contacted the support with serial / invoice / videos with a ticket number they gave me to write on number to proof my ownership, and also in the same videos i had to show them the issue (not working / connecting) and show them the serial number at the back with the paper and ticket number i handwritted near it, 3 whole minutes videos in 1080p, everything is shown, i gave them the invoice, all infos about me
Ask them why they've made you go through the hassle of taking videos etc, and the reason It's now been totally disregarded.
RE: Logitech getting on my NERVE, give some advice please ! - BLKVED - 03-20-2022
It's Logitech, A couple weeks they became impossible to SE
Even if your Legit, No fucking chance, the chance of success is so low now