[MajorLeagueFishing]

It's a fairly reasonable request from Amazon, they aren't accepting fault. You could file the report and give Amazon the report ID, and see what they say next. They do this because it immediately scares off anyone trying to refund because they hear Police and get spooked. Otherwise if you paid with plastic you could call your plastic issuer and say you never got the item you purchased and they would be obligated by law of the Zero Liability Policy to either look into it for themselves or just reverse the charge . All things considered they'll likely just reverse it because it's not a lot of money.