[ibot260]

they didnt specify, but they just told me a flat no.

They cannot deny It without reason.

Ask them to justify their decision.

I've asked again and will wait to see what happens, thanks
Will update when I've received a response. Thanks.

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they didnt specify, but they just told me a flat no.

They cannot deny It without reason.

Ask them to justify their decision.

I've just received a response saying (paraphrasing here) "the amount was a lot and our specialist team reviewed and took the case decision" followed by - "However, kindly provide us the valid evidence so that I can appeal the case on your behalf."