[mothered]

I'm going to call you again and say that the battery is just growing all the time and during the call "throw the phone into the trash" do you think it will work?

I'd say I'm afraid it will explode and I'll pretend to be shocked

As per your comment below, are you not at the stage of having to send a photo of the damage?

they told me to send a picture

I think it would be easier to ring again

Yes, but are they awaiting a photo of the damage?