[deston24]

I called their general support line and the automated system asked if I was calling about my CPU order, I said yes and the automated system apologized as it showed undelivered and asked if I wanted a refund or replacement as I'm assuming the rebill is coded as an undelivered order but the automated system doesn't know the difference.

So no one approved my claim, the automated system granted me my refund which has already hit my account.

You're fortunate to have their automated support refund your claim.

At the end of the day It succeeded, and that's all that matters.

There's no more active investigations or really any reason anyone should look at my claim again.

How do you know they've ceased their Investigation?

Have you received confirmation that your case has been closed?

No official confirmation but I reached a point with them on the phone prior to the refund where I was told there was nothing additional that they could do. Now that I've gotten the refund from the automated system I see no reason to question their response.