[Morrocan]

I will make sure to escalate it once again and bring up their statememts that contradict each other and press some more.  Also thank you so much for your input, it is always appreciated.  I will keep you updated on what happens.

You're most welcome.

Best Buy has clearly mismanaged your claim and declined It on false grounds. They need to wake up to themselves and see precisely what you've claimed - the box was empty when the package was received from the carrier driver. My goodness, Is It really that difficult to understand?

It shocks me too.  I was actually astonished at how they couldn't understand such a basic concept of "product box was empty"  and kept squaking about  how "It was delivered"  Seems I just got unlucky with reps with bricks for brains lol.  By the way I had a couple successful serial number SE's to take the sting out of this one lol

May I ask what's a serial number SE?