[deston24]

Refund hit my account today, couldn't believe it honestly.

Based on your replies to my questions, it seems I should have claimed the CPU was missing from the CPU box as I claimed and told them nothing was in the box at all. Are both claims successful?

As per their reply below, on what grounds did they approve the claim? They were quite adamant that the CPU was delivered correctly.

I called their general support line and the automated system asked if I was calling about my CPU order, I said yes and the automated system apologized as it showed undelivered and asked if I wanted a refund or replacement as I'm assuming the rebill is coded as an undelivered order but the automated system doesn't know the difference.

So no one approved my claim, the automated system granted me my refund which has already hit my account. There's no more active investigations or really any reason anyone should look at my claim again.