[deston24]

That's what I was curious if others were facing the same dilemma as me or to learn something that might give them the opportunity to refund. Item was sold and shipped by Walmart as well. I pressed that they need to resolve it and not my CC company but they would not budge.

It sounds like your claim Is being assessed by reps at their discretion, as opposed to complying with protocol.

They have no right to suggest a chargeback via your credit card provider. That's your payment system, and your choice to pursue that path.
Request your claim be escalated.

Ended up doing the chargeback which at first was successful and I thought that was it. I ended up getting rebilled and was shown all the supporting documents saying my package was received that the Walmart billing team provided. Called them and was told since the box showed as weighing .6 pounds when leaving that their responsibility was over since I signed for it (which I did as I was pursuing EB method)

My question: This CPU was as light as I could possibly imagine but since a weight (even if it was .6 pounds) existed before leaving their facility, they said they have no reason to believe it wasn't in the box upon delivery, how would you proceed successfully?

After I believed this SE to be a failure I called their general support to get the chat logs of them telling me to issue a chargeback but when prompted by the automated system, it asked me if I was calling about the CPU I was attempting to SE, I said yes and the automated system apologized I hadn't received it and offered me replacement or refund, I say refund and within a minute I had an email telling me the issue had been issued.

I suppose a rebill counts as not delivered in their system and the automated system couldn't tell. While I have the email saying the refund was issued I won't believe it until I see it in my account but will report back if/when that happens.