[ramiz46]

I try with the chatbot and he responds come after 26 Jan if you don't get the product.

So far, so good.

Get In contact after the said date, and remain firm that you still haven't received the package.

Updates: as chat assistant told me I contact today....and call them 1 executive asks what happen then I say package did not arrive so he transfer my call to the special team and then same all he ask then i again say I did not receive any package so he replies ok I send you to email which is incident report fill all 7 points accordingly and revert back and then we follow incident report and revert back to you.

in the incident report, there is only ask simple questions like order no, tracking code, product name, etc

am not reverting back yet because I receive 4 packages and as per the email I need to send 4 incident reports separately ...


now according to this situation what do you think is this in my favor...


I get 4 products yet and the last product is still on the way