[ramiz46]

I try with the chatbot and he responds come after 26 Jan if you don't get the product.

So far, so good.

Get In contact after the said date, and remain firm that you still haven't received the package.

Updates: as chat assistant told me I contact today....and call them 1 executive asks what happen then I say package did not arrive so he transfer my call to the special team and then same all he ask then i again say I did not receive any package so he replies ok I send you to email which is incident report fill all 7 points accordingly and revert back and then we follow incident report and revert back to you.

in the incident report, there is only ask simple questions like order no, tracking code, product name, etc

am not reverting back yet because I receive 4 packages and as per the email I need to send 4 incident reports separately ...


now according to this situation what do you think is this in my favor...


I get 4 products yet and the last product is still on the way

[ramiz46]

Updates : as i send for all packages a incident report separately and they respond this


We are sorry to hear that you haven’t received your item(s) from order #113-37XXXXX-0XXXXXXX, though tracking shows delivered.

Based on the carrier tracking, we believe the packages were delivered to the correct address. In particular, we have considered information from our records, as follows which indicate the item as delivered:

- the timed geocode stamp of the delivery location;
- information collected at the point of delivery; and
- the package weight and reported condition upon delivery.

Accordingly, we won’t be able to provide a replacement/refund for this order at this time. Amazon.com is not able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See https://www.amazon.com/gp/help/customer/...E9MGKKQXXM for more information.

We advise you to contact ARAMEX as well as your local authorities, if necessary, in order to pursue this matter further. We also recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Locker, in the future to avoid further problems.

Thank you for your understanding. We hope to see you soon again.



NOW, WHAT I did in this case !??


i think this SE gona failed due to multiple shipment and i try all at once

[mothered]

Amazon.com is not able to resolve shipping problems after delivery

Well, according to Amazon.com Logistics terms below, they can provide assistance to resolve Issues with shipping.

You may find that the tracking will sometimes show that a package has been delivered, but you haven't received it. In these instances, check to see if the package was left with a receptionist or neighbor. To avoid disturbing you, our drivers will knock on the door, ring the doorbell, or directly contact you for delivery only between the hours of 8:00 am - 8:00 pm local time. You can visit Find a Missing Package That Shows As Delivered for more information. If you checked these places, and you still can't locate your package, please contact us and we'll be happy to look into it for you.

Terms.

Also, this article (dated 5 weeks old), clearly states dealing with Amazon for lost packages.

When dealing with Amazon, go first to the "Customer Service" page. Select the type of issue you need help with, the order that's affected, that the order says delivered but isn't there, and that you need more help. You can either click "Start chatting now" to interact with a bot, or click "Request call now" to get help over the phone.

[ramiz46]

Amazon.com is not able to resolve shipping problems after delivery

Well, according to Amazon.com Logistics terms below, they can provide assistance to resolve Issues with shipping.

You may find that the tracking will sometimes show that a package has been delivered, but you haven't received it. In these instances, check to see if the package was left with a receptionist or neighbor. To avoid disturbing you, our drivers will knock on the door, ring the doorbell, or directly contact you for delivery only between the hours of 8:00 am - 8:00 pm local time. You can visit Find a Missing Package That Shows As Delivered for more information. If you checked these places, and you still can't locate your package, please contact us and we'll be happy to look into it for you.

Terms.

Also, this article (dated 5 weeks old), clearly states dealing with Amazon for lost packages.

When dealing with Amazon, go first to the "Customer Service" page. Select the type of issue you need help with, the order that's affected, that the order says delivered but isn't there, and that you need more help. You can either click "Start chatting now" to interact with a bot, or click "Request call now" to get help over the phone.

what is solution i already submitted incident report and they refuse

[mothered]

what is solution i already submitted incident report and they refuse

In their latest response, Amazon have stated that they're unable to resolve shipping Issues after delivery, so what was the purpose of asking you to file an Incident report? Very poor customer service.

Request your claim be escalated, and tell them what I've mentioned above.

[ramiz46]

what is solution i already submitted incident report and they refuse

In their latest response, Amazon have stated that they're unable to resolve shipping Issues after delivery, so what was the purpose of asking you to file an Incident report? Very poor customer service.

Request your claim be escalated, and tell them what I've mentioned above.

well I file an incident report for a single product after they refuse and within 45 mins they issue a refund ...and that is the max cost product 270$ I get that ..now my rest 280$ pending now i again plan how i get procced this !

[mothered]

now my rest 280$ pending now i again plan how i get procced this !

Can It not be escalated?

[ramiz46]

now my rest 280$ pending now i again plan how i get procced this !

Can It not be escalated?

yes, bro it escalated I call again and they refund for 2 packages, and one has already been refunded now my last 2 packages are pending in which one I receive today that's why i don't say for that but I get success in this SE as per my plan

thanks for your kind reply to each query thanks a lot bro

[mothered]

now my rest 280$ pending now i again plan how i get procced this !

Can It not be escalated?

yes, bro it escalated I call again and they refund for 2 packages, and one has already been refunded now my last 2 packages are pending in which one I receive today that's why i don't say for that but I get success in this SE as per my plan

thanks for your kind reply to each query thanks a lot bro

You're welcome.

[ramiz46]

Final Updates: today i got a refund for all 5 packages ...this SE successful for me