[mothered]

Update / Need Help:

I had the case escalated from the chat to another dept and here is the email I got in return:

Thank you for contacting ASUS Proactive Care Support.


My name is  [Redacted]. First and foremost, thank you for your patience while we completed our review and research of this issue. We apologize for the delay, and are grateful for the opportunity to continue to assist you.


We have reviewed the matter as it regards the burned/damaged display of your monitor and we understand that you had disposed the unit and would like to make a warranty claim on the device. We do sincerely apologize for the inconvenience caused by this matter and would be happy to advise. Regrettably, in order for us to have the issue addressed under warranty, we will require the physical unit as we have processes for dealing with safety hazards. In the event where you are unable to locate or retrieve the device, regrettably, we cannot offer warranty services.


Any thoughts on this @mothered

You can't give what you don't have.

Tell them that you took photos of the damage (for Insurance purposes) prior to Its disposal, and you're more than happy to provide them as evidence. Then Photoshop the Images.