[jGmYP4]

I've called them and it's kinda weird. I found out why my ticket was closed and it was due to me not calling them immediately after. Also I've been put on hold for like the past 15 min now. It's been nearly 30 min and idk whats going on. Is this a good thing? The last thing he said was "I'm going to talk to someone real quick before he put me on hold".

As mentioned, why don't you open another ticket?

Use every point of contact until you receive a response - email, phone, ticket, (If available) live chat.

I fully contacted them again and got a clear response. They said that I have to send in the laptop so their depot can confirm the damage and send me a new one. I have kind of given up on this SE as I have no idea where I should move on from here. I think I can start from scratch with another SN sometime later. This current trial can be used as a practice run ig. I also learned something, I might have a better chance if I call later in the night or near when their shifts end so they might care less.