[dj_alex_47]

This is the conversation we had:

Hello,

I am contacting you because of the problem my son had earlier with the robot lawnmower I ordered from you!
14:34
Darko | Customer Service
What is the problem
Are you still hire?
D14:38
the day after our discussion, my son tried to understand the problem with the lawnmower! After many attempts, the mower stopped dead in its tracks! A burning smell came out of the object, with a flame under the bonnet at the battery level... I'll skip the details, my son, in a panic, threw water on it to prevent it from catching fire, and immediately threw the machine away for safety, knowing that his children were right next to it!

Translated with www.DeepL.com/Translator (free version)
I told you there was a problem with the device!
14:40
Darko | Customer Service
In order to assist you i need to transfer you to our relevant department.
I wish you a nice day and Happy Holidays!
D14:42
ok, How can we please solve this problem?




I waiting the transfert ...

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For the next, i have received a mail of amazon.de:

On the email, they ask me to return the article, even though I told them that it had been thrown in the bin for security reasons!

What should I do now?