[mothered]

It's very difficult to keep track of every thread/post I've replied to, so In future, please quote me.

my son will take care of it

Use the disposed of the faulty Item method, by saying you spoke with your son and he threw It out for safety concerns - namely because It caught fire.

Sorry materné, yes, i go test it!

All good.

We shall await their response.

[dj_alex_47]

This is the conversation we had:

Hello,

I am contacting you because of the problem my son had earlier with the robot lawnmower I ordered from you!
14:34
Darko | Customer Service
What is the problem
Are you still hire?
D14:38
the day after our discussion, my son tried to understand the problem with the lawnmower! After many attempts, the mower stopped dead in its tracks! A burning smell came out of the object, with a flame under the bonnet at the battery level... I'll skip the details, my son, in a panic, threw water on it to prevent it from catching fire, and immediately threw the machine away for safety, knowing that his children were right next to it!

Translated with www.DeepL.com/Translator (free version)
I told you there was a problem with the device!
14:40
Darko | Customer Service
In order to assist you i need to transfer you to our relevant department.
I wish you a nice day and Happy Holidays!
D14:42
ok, How can we please solve this problem?




I waiting the transfert ...

---

For the next, i have received a mail of amazon.de:

On the email, they ask me to return the article, even though I told them that it had been thrown in the bin for security reasons!

What should I do now?

[Tijs123]

Tell them that you went to a delivery point and battery fluid leaked into the box, and that the delivery service would not take your package

[dj_alex_47]

Seriously? they are not going to ask me for proof or anything else following the refusal of the delivery service?


Do you think it would be that it would be on the right track even if nothing is done?