[Kwid]

Your refund is fked now

Not necessarily. If It was, they would've already declined It and not give the option to contact them with a PR.

As It stands, the claim Is still open pending the Information requested.

trust me even if he gets a PR they'll just say it got it's weight measured all this and that and just a whole bunch of stuff including what he said and then not give him a refund I am familiar with this as I know people who done EB got asked for a PR he got it and amazon went and done all that