[karlthegod]

Thanks for that.

An RMA Is expected under the circumstances. You should've opted for the disposed of the faulty Item method, thus avoid the RMA altogether.  As It stands, they're expecting the return so aside from what others have mentioned above, your only option Is to box them. I understand you don't have access to dry Ice, but It can be purchased online.

ok thanks for that. I'm not getting paid until after christmas, so I'll have to wait until then. thanks

You're most welcome.

update on this: they replied yesterday with the same copy and pasted response as last time