[Scimmazzed]

So then he says he will escalate this to returns and I’ll receive an email about my refund in a few business days.

When they say this, does this mean I’m just getting my refund?

The escalation team will review your claim, to see whether everything checks out with what you've stated against what they have on record.

If there's no discrepancies, It will be approved.

Okay great, thanks for the information! I’ll update when I hear back.